Evaluating and Operationalizing Short-Term Decisions Made in a Crisis that Have Long Term Benefits

Evaluating and Operationalizing Short-Term Decisions Made in a Crisis that Have Long Term Benefits

In the past six months, businesses have been making numerous short-term decisions that can have long term operational benefits.  The key is to evaluate and operationalize these short-term decisions to provide long term benefits to the business operations.

The fact is that almost all businesses during the past six months have been forced to do process re-engineering to improve the effectiveness and efficiencies of the business.

An evaluation of these short-term process improvements requires business modeling and long-term strategic viability analysis to understand what short term re-engineering decisions need to be operationalized for the long-term benefit of the business’s operations.  The short-term decisions that may need further evaluation are:

  • Employees working from home versus the office
  • VoIP (Voice Over Internet Protocol) phone systems and service for a distributed workforce
  • IT systems, data and end-user security – this is a key issue which requires additional risk assessment
  • What platform to standardize on for virtual meetings
  • How to track all the business’s assets that are now in employees’ position at home
  • How to train managers to manage a distributed workforce
  • Internal business communicating with a distributed workforce with a personal touch
  • Health and safety protocols for employees
  • What employee positions will be permanently eliminated
  • The hiring process for new or open positions
  • New employee orientation
  • Customer communication strategies in a virtual and face to face environment
  • Marketing strategies in a virtual and face to face environment
  • How much office space does the business need when the lease is up for renewal?

The short-term decisions that have been implemented over the past six months and during a crisis in the business are endless, but business owner(s) and management need to determine what short-term business decisions need to be operationalized for the long-term.

Some of the short-term decisions made during a business crisis will need to be reversed as the business environment normalizes.  Now the key is how do business owner(s) and management reverse these short-term business decisions to make the employees understand that the short-term decisions that were implemented were unviable for the business’s long-term success.

Business owner(s) and management need to start determining which short-term decisions are viable and will improve the effectiveness and efficiencies of the business for the long term.

 

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